Terms and Conditions of Sale

Last Updated: 15 March 2021

payments

Payment methods

We accept Visa, MasterCard, American Express, and Paypal

payment security

LoveIt uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

saved card details

To make the payment process faster, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you’re using.

You can choose not to save your card details by unchecking the box on the payment page. If you change or add a new address, you’ll need to re-enter your card details.

exchanges & returns

Exchange & Return Policy

You can return or exchange an item within 20 days of receiving it, provided it is unworn and undamaged

HOW TO MAKE A RETURN

Please return the item by registered mail to LoveIt, 18F/1801 Car Po Bldg, 18-20 Lyndhurst Terrace, Central, Hong Kong. Items will not be refunded or exchanged before the original item has been received and quality checked

credit note or refund

Refunds to your original payment method may take up to 10 days to process depending on the payment processing provider. Credit notes issued from returns have a 1 year expiry from the time of issue and may be redeemed online or in-store

Shipping & Duties for returns

Shipping and duties incurred in the purchase of a returned item cannot be refunded in part or in whole

shipping & duties

Shipping Time and Cost - Hong Kong

Ready-to-wear goods are shipped in HK by S.F Express on the next working day after the date of purchase. Approximate delivery time is 2 working days for Hong Kong Island. Speedpost is used for Hong Kong districts where S.F Express does not operate

Shipping Time and Cost - Asia Region

Ready-to-wear goods are shipped in the Asia Region by HK Speedpost on the next working day after the date of purchase. Approximate delivery time is 3-5 working days. Other international couriers may be used to deliver goods to regions where HK Speedpost does not operate

Shipping Time and Cost - International

Ready-to-wear goods are shipped internationally by HK Speedpost on the next working day after the date of purchase. Approximate delivery time is 10-14 working days for USA, UK, EU Countries, Canada and Australia. Other international couriers may be used to deliver goods to regions where HK Speedpost does not operate

Customs Duties

You are responsible for the payment of all customs and other duties related to the purchase of your goods according to the governing laws of the destination address. Custom duties are not included in your sales invoice

tracking and completion

You will receive a tracking number for your shipment. Both local and international shipments require a signature to complete the delivery process. LoveIt's responsibility for goods in transit is complete at the point of signature

Undelivered Goods

You will receive a tracking number for your shipment. Undelivered or unclaimed goods returned to LoveIt due to incorrect address details being provided, or unpaid custom duties, will incur new shipping charges at the time of reshipping.